<strong>Organizational Transformation—Putting the ‘Service’ in Heritage Services - John Summers, Halton Region Heritage Services; Pauline Dolovich, Reich + Petch Design International; Jon Linton, TCI Management Consultants</strong>

The 2014 Museum Master Plan created for Halton Region by consultants Reich+Petch and TCI recommended a bold and innovative new approach to heritage in the Regional Municipality of Halton. The shift from a conventional, place-based museum to a decentralized, outward-facing, community-centered organization represents a new and more sustainable approach to preserving and communicating heritage in a municipal context. Heritage Services staff now work collaboratively with community partners to deliver museum services in various locations across the Region.

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